Quick Links
- What is my order status?
- What are your online return and exchange policy?
- Can I order merchandise from the website over the phone?
- What are my shipping options?
- What if I don't have a packing receipt?
- The item I bought yesterday is now on sale. Can I get the lower price?
- What are my payment options at twistedpropsandcostumes.com?
- What is Express Checkout and why should I use it?
- What if I am sending items to more than one address?
- How does twistedpropsandcostumes.com protect my credit card information?
- Who should I contact if the Verified by Visa service is not working?
- Can I send my package as a gift?
- Do you ship orders outside the U.S.?
- Will I be charged sales tax?
- Why do some items indicate that they will ship at a later date?
- I can't find the product I am looking for. How can I search for it?
- What does all this mean?
What is my order status?
Visit the order status page or read more about order status definitions. If you still have questions or concerns, please contact us to send us an e-mail.
What are your online return and exchange policy?
An original packing receipt dated within 90 days is required for all returns and exchanges.
You can make returns or exchanges via mail with the original twisted props & costumes.com packing receipt. All returns must be new, unused and contain all original product packaging and accessories. Some items cannot be returned if opened and used. All items are subject to a 15% restocking fee. Other restrictions may apply.
Holiday and seasonal merchandise on clearance at time of return will be refunded at the clearance price.
All other returns or exchanges - including those without a receipt - will be offered manufacturers' warranty and repair assistance at 1-954-798-2729.
Sorry, but shipping charges will not be refunded.
To return a TPC purchase by mail:
- Pack the item and include all product packaging and accessories.
- Enclose your original packing receipt or an online Gift Receipt and be sure to complete all necessary information.
- Ship your package to:
Twisted Props & Costumes.com Returns
1440 Coral Ridge Dr., #250
Coral Springs, FL 33071
To exchange an item, or for other return questions, please call 1-954-798-2729.
For information regarding TPC return and exchange policy, click here.
Can I order merchandise from the website over the phone?
Yes. While shopping at twistedpropsandcostumes.com is safe and secure, we realize that some of our guests would prefer to order via the phone. We invite you to browse through our site and then call 1-954-798-2729 to place your order by phone.
What are my shipping options?
We offer three modes of shipping. The Total Time indicates how long it should take from the time you place your order until the time you receive your order. Most orders are built when ordered. Some products cannot be shipped Rush or Express due to federal regulations or size restrictions. Shipping restrictions will be clearly identified in the product description and/or on the checkout screen.
If you order online or by phone, you will be notified at the time your order is confirmed if an item is on backorder. Backordered items will be shipped within 30 days.
Shipping Type |
Total Time |
| Standard | 14 days |
| Rush | 4-5 business days |
| Express | 1-2 business days |
Pricing
For orders less than $200, Standard delivery is priced based on the price of item(s) of your order. Rush delivery is the Standard price plus an additional charge of $8. Express delivery is Standard price plus an additional charge of $18.
For orders over $200, Standard delivery is determined at 9%, Rush delivery 11% and Express 15% of the total price of your item(s) before tax.
For certain large and/or heavy products, a special shipping rate will apply, and the retail price of that item will not be considered. These special shipping rates will be clearly indicated in the product description.
Price of item(s)
Total |
Standard |
Rush |
Express |
| $0.00-9.99 | $3.95 | $11.95 | $21.95 |
| $10.00-29.99 | $5.95 | $13.95 | $23.95 |
| $30.00-49.99 | $6.95 | $14.95 | $24.95 |
| $50.00-74.99 | $8.95 | $16.95 | $26.95 |
| $75.00-99.99 | $10.95 | $18.95 | $28.95 |
| $100.00-149.99 | $12.95 | $20.95 | $30.95 |
| $150.00-199.99 | $14.95 | $22.95 | $32.95 |
| $200.00+ | 9% of Price | 11% of Price | 15% of Price |
What if I don't have a packing receipt?
We want to ensure your twistedpropsandcostumes.com returns and exchanges are fast and convenient. If you misplaced your packing receipt, in most cases you can still make a return or exchange by mail. You can also print a gift receipt after the item ships by checking Order Status on twistedpropsandcostumes.com. A gift receipt entitles you to a merchandise voucher.
If you misplaced your packing receipt and want to mail your return, please include the following:
- The item you are returning, including all product packaging and accessories.
- A note with your name, address and order number.
- Ship your package to:
TPC.com Returns
1440 Coral Ridge Dr., #250
Coral Springs, FL 33071
To exchange your item, please call 1-954-798-2729.
The item I bought yesterday is now on sale. Can I get the lower price?
If we advertise a lower price in the week of, or in the week following your full-price purchase, simply mail in your original receipt. We will refund you the difference. Sorry, no price adjustments can be made for clearance pricing.
What are my payment options at twistedpropsandcostumes.com?
You can pay with a credit card. The credit cards we accept are Visa, MasterCard, American Express, Discover, and PayPal.
Please go through the checkout process without clicking submit. This will calculate a grand total for you. Then print the Shopping Cart page and remit payment to:
TPC.com Mail Order Processing
1440 Coral Ridge Dr., #250
Coral Springs, FL 33071
Please add applicable sales tax.
What is Express Checkout and why should I use it?
Express Checkout is a fast way to buy because you fill out just one form before completing your purchase. You can choose Express Checkout if you are:
- Shipping to only one address
- Not in need of gift wrap or gift messages
- Paying with a credit card
If you're registered and signed in with twistedpropsandcostumes.com, Express Checkout is even faster. We'll fill in your form for you after you customize your Checkout settings in My Account.
What if I am sending items to more than one address?
To do this, just check the box on the Bill/Ship page to tell us you are sending to more than one address. You'll then be able to add and edit shipping addresses from the Shipping page.
Place your order by phone. Please call 1-954-798-2729 and a TPC representative will help.
How does twistedpropsandcostumes.com protect my credit card information?
We know that offering a safe and secure shopping experience is one of the most important things we do. We use Secure Sockets Layering (SSL) to encrypt all of your personal information including your credit card number. Additional information is available in our Safe Shopping Guarantee.
Who should I contact if the Verified by Visa service is not working?
Please contact your credit card company, typically listed on the back of your card.
Can I send my package as a gift?
We're happy to offer gift wrap on most twistedpropsandcostumes.com purchases. We will also include a personalized gift message per shipping address which can be up to 4 lines, 26 characters per line. Only one message is possible per order.
Gift Wrap costs $5.00 per item.
Some products cannot be gift wrapped due to size. These products will not offer the gift wrap checkbox option on the shopping page.
One free Gift Message per ship to address can be included at no additional charge.
Do you ship orders outside the U.S?
Twistedpropsandcostumes.com is currently unable to ship orders to International addresses (including Canada) nor are we able to accept orders from non-U.S. residents. We are pleased to ship to Alaska and Hawaii.
Will I be charged sales tax?
Orders shipped to most of the United States are subject to sales tax; exceptions include the states of Alaska, Hawaii, and Vermont. The amount of tax will be calculated based on state and local sales tax rates for the shipping address.
Why do some items indicate that they will ship at a later date?
There are two reasons that your item may not ship immediately. It may currently be on back order or it may be a special order item.
If the item is back ordered, it means that we do not currently have that item in stock, but that we expect more in the near future. Your Order Confirmation e-mail will indicate that the item will ship at a later date and you will receive a letter indicating when you can expect it to ship.
If the item is a special order, it will be indicated as such within the product description. Some special orders are pre-orders, which allows you to reserve and buy the item before it is released. Some special orders are items that need to be shipped directly from the manufacturer. The product description will indicate when you can expect to receive these items.
In either case, your credit card will not be billed until the items actually ship.
I can't find the product I am looking for. How can I search for it?
If you need help looking through our current product assortment, use our advanced search feature. Twistedpropsandcostumes.com currently offers a limited assortment of products available for purchase online.
We know our guests expect more, so we'll be adding more products every week. Be sure to check our website as we grow.
What does all this mean?
The terms listed on this page detail all possible steps, or phases in your merchandise order status. If you still have questions about the status of your order, please call Guest Services at 1-954-798-2729.
Definitions:
Backordered – This item is currently out of stock. The item has been reserved for you and it will be shipped as soon as possible. An online gift receipt will be available after the item has shipped.
Canceled – This item has been removed from your order, either at your request or due to inventory issues at twistedpropsandcostumes.com. You should receive an e-mail notice regarding the cancellation. An online receipt is not available on canceled items.
Exchanged – This item has been returned to twistedpropsandcostumes.com and replaced with an alternate item. The new item will arrive 10 business days after twistedpropsandcostumes.com Returns receives the original returned item. The online gift receipt for the returned item is no longer valid.
Held – More information is needed to process your order. If necessary, twistedpropsandcostumes.com will call, write and/or e-mail you with a request for additional information. Your order will remain in held status until all the information is received. An online gift receipt will be available after item(s) has shipped.
Partially Shipped – One or more of the items you ordered has left the twistedpropsandcostumes.com distribution center and is on its way. The remaining items are still being processed. If the shipping carrier you selected provides tracking numbers, you can use that number to track your package on the carrier's Website.
Processing – Your order and payment information have been received and your order will be sent within the specified shipping time frame twistedpropsandcostumes.com will notify you if your order requires additional information or if there is a delay with your order. An online gift receipt will be available after the item(s) has shipped.
Returned – This item has been returned to twistedpropsandcostumes.com and a refund has been processed. A credit or refund check will be issued to you within 2 business days. Online gift receipts are not valid for returned items.
Shipped – Your item has left the twistedpropsandcostumes.com distribution center and is on its way. If the shipping carrier provides tracking numbers, you can use that number to track your package on the carrier's Web site. You can print an online gift receipt for this item.
Sold Out – The inventory for this item has been depleted and the item is not available for reorder. An online gift receipt is not available for sold out items.
Special Handling – This item has special handling requirements and will ship separately from your other merchandise. An online gift receipt will be available after the item(s) has shipped.